Hi, As you can see we renewed our security with your company and paid for 2 computers to be covered

General discussion
2

Hello Allan,
Thank you for contacting us with your concerns. We would like to inform you that it is not possible to compensate a part of one product to another product. Please contact our sales support team ( https://support.avg.com/support_sales_chat ) to know about the available options for you.
And please share a screenshot of the email you received to confirm whether it is from AVG or not. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Hello Allan,
Thank you for contacting us with your concerns. We would like to inform you that it is not possible to compensate a part of one product to another product. Please contact our sales support team ( https://support.avg.com/support_sales_chat ) to know about the available options for you.
And please share a screenshot of the email you received to confirm whether it is from AVG or not. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

Hi,
As you can see we renewed our security with your company and paid for 2 computers to be covered unfortunately our desktop is now un useable so we did not renew on it. Could we have the full PC tune up on our laptop at no extra cost because we haven’t put your security on the old desktop?
And this email today offering a free scan for PC errors is that from you or is it a scam?.
Regards
Allan

3

Hello Allan,
We do understand your frustuartion… As we said earlier, this community deals with technical queries regarding windows products, In this case, we would request you to get connect with our sales team to resolve this issue at the earliest. If you are still facing issue with connecting to our sales team, please ley us know we are here to help you. Thank you.