Hi , i can t access protect , why ? i open the protect and appear me : " Your Pro trial has expired

Hi , i can t access protect , why ? i open the protect and appear me : " Your Pro trial has expired 

                                                                                                     Buy now to get back your Pro proteaction..." etc ,   and i can t acces Reports ! is normaly ?

Hello Rotariu,
Unfortunately we couldn't locate your subscription with the provided details. We have sent you an email requesting necessary informations to locate your account. Please reply back to the same email so that we could locate your account and assist you better.
Thank you.