Hi, I would need a support from you, because I have a virus in all my .pdf files by supportdecrypt@

Viruses & Threats
6

Hello Jiri,

I am sorry to hear that. Are you getting any error message when trying to open the Pdf files? Can you please share the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of that?

Also, please right click on the .pdf files > click on Properties and share the screenshot of the file path details to check and proceed further.

7

Jiri, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

8

No, this is absolutely horrible virus type, but I am not able to remove it! But I can just attach a picture tahat says what I have said and you cannot open the .pdf file at all. So see this picture.User-added image

1

Detection of .pdf file with virus, not possible to open. How to recover it? And I am sending you the virus .pdf file which is originally renamed to supportdecrypt@firemail.cc. Are you able to do st. with this? I have a lot of this .pdf files vith viruses and do not what to do with this and if I apply your avast, it does not work, may be you can help me. Thanks

2

No, this is absolutely horrible virus type, but I am not able to remove it! But I can just attach a picture tahat says what I have said and you cannot open the .pdf file at all. So see this picture.User-added image

3

Hello Jiri,

I am sorry to hear that. Are you getting any error message when trying to open the Pdf files? Can you please share the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of that?

Also, please right click on the .pdf files > click on Properties and share the screenshot of the file path details to check and proceed further.

4

Jiri, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5

Thank you for the screenshot, Jiri. 

Please refer the following article: 
https://support.avg.com/SupportArticleView?l=en&urlname=How-to-decrypt-ransomware-strains-of-Apocalypse-BadBlock-Crypt888-Legion-SZFLocker-and-TeslaCrypt and check if that helps. 

Else, we recommend you to contact your system manufacturer to assist you further.