Hi Constance,
We will help you to sort out the issue.
Please mention the version of your AVG Secure Browser?
Did you try the high definition playback in the other streaming platforms?
Please share us screenshot of the error message.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
When trying to watch a video on amazon prime, I keep getting high definition playback error due to content. update browser. This only occurs in secure browser. Is there a setting I can change?
Appreciate your efforts in sharing us the screenshots, Connie.
Would you be so kind to clarify whether it happens in Secure browser alone?
Thank you for clarifying, Connie.
To further investigate this, we'd suggest you to take advantage of our remote assistance by following the steps in the email that has been sent to you.
Thank you for your understanding in advance!
It was secure avg chrome browser and amazon prime video