Hope an apology can be given

AVG Performance
3

Hello Douglas,
Thank you for contacting AVG Community Support.
There's no need for an apology. Please do not worry. If you need any further assistance, kindly feel free to contact us. We are always happy to help you. 
Thank you. Have a great day!

1

I feel that I must apologise for doubting the performance and information that I was given with regards to running a boot malware scan and it's capabilities. I had not followed the correct procedure, so an apology must be offered for my careless attitude in blaming the software and any feedback that was given in response to this. I was not heavy-handed in my comments, but I was badly mistaken, so hence I offer an unconditional apology

2

Hello Douglas,
Thank you for contacting AVG Community Support.
There's no need for an apology. Please do not worry. If you need any further assistance, kindly feel free to contact us. We are always happy to help you. 
Thank you. Have a great day!