Hopeless Service

AVG Performance
5

Hello David,

We're sorry to hear this.
To resolve the issue, we'd like to escalate your case to our senior team.
We've already sent you a reconnect email link to collect logs for escalation.
Please follow the email steps and connect back to us.
Let us know if you still wish to get a refund for AVG Driver Updater.
We're looking forward to resolving this matter without delaying further.
​​​​​​​Thank you.

6

I`m prepared to have a better AVG Technician resolve my problem, but if this fails I will insist on a full refund…
Regards
DJ Hart

1

Your AVG Technician ( Muthu ) wandered round my computer remotely for more than 90 minutes, was totally ineffectual ( about as much use as an ashtray on a motorbike ) achieved nothing and disappeared as quickly as they came. My laptop has still got no sound and is slower than it ever was. I suggest you organise the removal of the Driver Updater programme that I bought and refund my costs so that I can deal with another reputable company.

Disgusted

D J Hart

3

I`m prepared to have a better AVG Technician resolve my problem, but if this fails I will insist on a full refund…
Regards
DJ Hart

2

I understand your concern, David.

In order to escalate this case to our senior team, we need to collect the logs from your PC to analyze the root cause of the issue, so our AVG senior engineers will analyze and find the solution for you.

I request you to check your email and revert back to us to proceed further.

We're looking forward to resolving this matter without delaying further.

Thank you,

4

Hello David,

We're sorry to hear this.
To resolve the issue, we'd like to escalate your case to our senior team.
We've already sent you a reconnect email link to collect logs for escalation.
Please follow the email steps and connect back to us.
Let us know if you still wish to get a refund for AVG Driver Updater.
We're looking forward to resolving this matter without delaying further.
​​​​​​​Thank you.