Andrew,
We apologize, upon checking your records, we could see that you have requested the cancellation of CPS for AVG Internet Security unlimited on 2016-11-16 and we would like to inform you that the charge for auto renewal has been already done on 2016-10-13.
We assure you that you won't get charged in future, however, if you would like to apply for refund, we will certainly help you with that. Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email. Thank you!
Andrew,
We apologize, upon checking your records, we could see that you have requested the cancellation of CPS for AVG Internet Security unlimited on 2016-11-16 and we would like to inform you that the charge for auto renewal has been already done on 2016-10-13.
We assure you that you won't get charged in future, however, if you would like to apply for refund, we will certainly help you with that. Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email. Thank you!
I was recently billed £49.99 for an item I cancelled several months ago. I have a new debit card with a new number so how can they do that?