How can I close my AVG account?

AVG Subscription
11

We're sorry to know that, Matthew. Would you be so kind to ensure us that the email address used to reach us here is affiliated with AVG account & you're looking to delete that account? 
Note : It isn't recommended to share the email address over this post. 
If so, then we'll be able to raise a request on your behalf from our end.

10

Hello Matthew,

To submit the request for account deletion, use this https://www.avg.com/gdpr link.
Enter your registered email address and click Request Access.
Check your email inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
Thank you.

1

Is there any way to close my account? If I can't do it on my end, who can I contact to close my account?

Thanks,
Matthew

4

Thank you.

Edit: I tried the link and did what you said but it said "We can't find you in our database", please help.

12

I have logged in with my email address in question, I am sure that my account exists. I can log in and everything works, so what has caused the system to say that my account does not exist?

2

Appreciate your efforts so far, Matthew.
I have escalated your request to delete the account to our concerned team.
They will address your request and inform you.

3

I have logged in with my email address in question, I am sure that my account exists. I can log in and everything works, so what has caused the system to say that my account does not exist?

5

We're sorry to know that, Matthew. Would you be so kind to ensure us that the email address used to reach us here is affiliated with AVG account & you're looking to delete that account? 
Note : It isn't recommended to share the email address over this post. 
If so, then we'll be able to raise a request on your behalf from our end.

6

This is the correct email address, I am sure.

7

Hello Matthew,

To submit the request for account deletion, use this https://www.avg.com/gdpr link.
Enter your registered email address and click Request Access.
Check your email inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
Thank you.

8

Alright, Matthew. Could you please try to login to your AVG account once to ensure the same?
Reason being, we're unable to locate the AVG account & also the password reset link has been triggered from our end upon checking the status (which is contradicting).

9

Yes, I used the correct email address, it still says the same thing. :frowning: