How can I get a refund

Hi Jacqueline,

We acknowledge your refund request & glad to help you through this channel.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.

How can I request a refund as I have not given permission for payment when every time I go on refund or help it comes up in Chinese and not in English thank you 
Hi Jacqueline,

We acknowledge your refund request & glad to help you through this channel.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.