How can my account be active in two states...one is mine, the other not

Hi Ruth,

This isn't the experience we want you to have. Let us attempt to clarify this for you.
Upon checking our records, we see that you've reached our phone support & reported the issue with work website.
Initially, you can be rest assured that your computer is protected against emerging threats & hackers with AVG Internet Security installed on it.
It has an active firewall, which monitors the incoming/outgoing activities on your computer.

Someone logged on to my computer, apparently, from another state today.  I've had to turn on the VPN twice...have no idea how to turn it off.   I have paid for every single product.  The pop up messages were confusing and we just went round and round...and I heared "You are not listening to me"  at least 10 times and he didn't believe what I was reading off my screen saying...I can't see your screen????

Hi Ruth,

This isn't the experience we want you to have. Let us attempt to clarify this for you.
Upon checking our records, we see that you've reached our phone support & reported the issue with work website.
Initially, you can be rest assured that your computer is protected against emerging threats & hackers with AVG Internet Security installed on it.
It has an active firewall, which monitors the incoming/outgoing activities on your computer.