How change AVG FireWall settings on win10home Guest Account?

AVG Protection
13

Hi Charles,

We're glad to look into this & help you.
Certain actions on AVG program requires admin privileges.
We appreciate your attempt in sharing us the screenshots. Unfortunately, it didn't arrive at our end.
Would you be so kind to resend it to us for better clarity?
You can click on Answer to your topic & select mountain symbol (image icon) to upload the image here.

1

I need to change the application rules for AVG's firewall on my guest account.

I have Windows 10 Home edition and added a Guest Account, as directed by https://www.makeuseof.com/tag/create-restricted-guest-accounts-windows-10/

As shown in the picture below "ineedhelp1", AVG has control over my firewall.

Picture below titled, "ineedhelp2", is the message I get when I attempt to change the application rules for my guest account.

I need to change the application rules for AVG's firewall on my guest account.
How can I do this?

15

Thanks Avast representatives for the conversation! I will tag this last post by Santhosh as the "best answer", but I do hope Avast will be able to find a way to help customers better resolve these type of issues, maybe through an updated interface that allows internet security management for user accounts.

I do appreciate your time. Thanks again.

14

Charles, we appreciate your patience.

We have consulted with our Senior team regarding this issue and found that the steps which you performed is not a workaround, it is the exact fix.

Initially AVG blocked the settings, when you tried to give the permission to your guest account. This is because the account was created in the "local group guests", instead of "local group User".

However, when you changed the account back to "Local group User" the permission was granted again.

So, we can assure you that the issue has been fixed.

We appreciate your efforts.

Thank you for your patience and understanding.

2

Charles, I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

3

Charles, 
We would like to clariy that this is the normal behavior. It isn't possible to change the application rules in AVG using your guest account. Due to administrative privileges, certain actions on AVG program requires admin permission. However, the firewall is active on your guest account. 
Thank you for your understanding.

4

Thanks Avinash, but I do not allow any remote assistance on my computers. I have never needed to use it.

I do wish instructions on how to resolve this would be shared here.

5

Thanks Avast representatives for the conversation! I will tag this last post by Santhosh as the "best answer", but I do hope Avast will be able to find a way to help customers better resolve these type of issues, maybe through an updated interface that allows internet security management for user accounts.

I do appreciate your time. Thanks again.

9

I am open to suggestions that will improve my situation, that is to allow me to change the "application rules" for the AVG FireWall on an account that does not have administrator privileges.

8

Charles, let me check with my senior team whether there is a possibility to provide permission for the guest account to make changes in AVG Application rules.
Keep checking this post to know about the status.
Your patience is much appreciated.

10

Priyanga Sekar, yes, the software has already told me this as shown in picture "ineedhelp2" stating, "You are not allowed to perform this action, please contact your system administor." Reiterating this message does not help.

There are firewall settings for "guest or public networks", except I do not have access to them, as shown in picture "ineedhelp1", due to "these settings are being managed by vendor application AVG Internet Security." This means Windows 10 does not have control of these settings.

As an Administrator, shown in my pictures above, I am denied permission to change the security permissions on AVG.

Only solution now seems to force my visitor account to become an administrator, so I can change AVG's application rules for the visitor account. Then, revert my visitor account to a restricted guest account. Hope this will work. If allowed, I will post the result and pictures of how this progresses.

There should be an easier way for Administrator's to change AVG's firewall application rules for guest accounts.

6

Hi Charles,

We're glad to look into this & help you.
Certain actions on AVG program requires admin privileges.
We appreciate your attempt in sharing us the screenshots. Unfortunately, it didn't arrive at our end.
Would you be so kind to resend it to us for better clarity?
You can click on Answer to your topic & select mountain symbol (image icon) to upload the image here.

12

I could not sleep with this in my head. So, had to persevere onward.

This fixed my problem, but this feels more like a workaround rather than a fix.

I wish there was a AVG Administrator that allowed me (as administrator) have different AVG firewall application rules for different user accounts.

I am open to suggestions for a better way to accomplish. Thanks for your time!

7

Only the Administrator account allows me to install any new software, AVG included. So, yes, the Administrator user account is used to install AVG, initially.

As shown in the 3 screenshots above, I am being denied permission to change the security permissions on the AVG in the administrator account.

Avinash, at that time, 'Charles' is the only administrator, but I just recently added a new administrator account for troubleshooting purposes and the results are the same.

Screenshot "ineedhelp2" is the only one taken while I was on the visitor/guest account. All other screenshots taken while I was on the administrator account.

11

Thanks Balasubramanian. I look forward to read the responses.

Sounds great! Yeah, my Adminstrator account giving guest permission to change AVG firewalll application rules or is there a file that me (as Administrator) can change like a "guest firewall application rules" file for AVG to help my guest account.

Please take note, in pictures above, I (as administrator) tried to change the security permisions on AVG files/programs/folders without any success.

Thanks for your time.