How do I allow an app through my firewall?

How do I allow an app through my AVG firewall on Windows10? The app is Amber iX which runs the backup for my Amber X private cloud. I had no problem with my laptop (which uses Windows Defender) but the app won't work on my desktop.

Hi Russell,

We're glad to help you with the info.
Please clarify whether AVG Firewall blocks the program from accessing internet. However, here is the article which has the steps to create application rules in AVG Firewall.

Hi Russell,

We're glad to help you with the info.
Please clarify whether AVG Firewall blocks the program from accessing internet. However, here is the article which has the steps to create application rules in AVG Firewall.