How do i cancel and get a refund?

I've had £49.99 taken from mu bank account today that I would like refunded and whatever it's for I don't want. I checked my AVG account and it doesn't need renewing till December 20th 2019 but for some reason I had an email saying I've had £49.99 taken from my account on a different login I See for Avg.
Is there a way to speak to someone live?  I need the money returned please.

Regards

Sarah

Hello Sarah,
We are here to help you. We have sent you an email explaining the status, please check and revert us if you need further help.

Hello Sarah,
We are here to help you. We have sent you an email explaining the status, please check and revert us if you need further help.