How do I contact customer support have been trying for days

How do I contact Customer Support I have been trying for days all I get is this

Hello Dianne, 

We are really sorry for the inconvenience caused. We have already replied to your private Facebook message. Kindly reply to that to resolve the issue. Thank you.

Hello Dianne, 

We are really sorry for the inconvenience caused. We have already replied to your private Facebook message. Kindly reply to that to resolve the issue. Thank you.