I don't need nor do I want Identify "protection" (Shop and bank online, safe in the knowledge that your passwords, account information, credit card numbersand other valuables are safe from identity thieves.), because I am not stupid. I just need virus and trojan scan, no https scan, no browser (form) scan. Also, did you read what I said? I said, I turned it off, but the process still stays on and stays using CPU usage.
In Windows 10, the administrator must be enabled. After I did the step below, I just moved the file avgidsagenta.exe from C:\Program Files (x86)\AVG\Av to the desktop. I still couldn't disable the service, and you will get an warning about not having it on, but it is better than suffering the slow PC.
http://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account/
Good luck, Gary
When my computer slows to where every time I type a character Chrome goes to Not Responding for 5 to 30 seconds, I have learned that checking Task Manager will show Memory is in the 90% range with a sort by Memory showing AvgIdsAgent.exe at the top and MsMpEng.exe (also yours) pounding the disk at 100%. So now I just click on show hidden icons and wait about a minute until they show up. Then I right-click on the AVG icon and wait about another minute for an AVG pop-up that allows protection to be disabled. There you can choose temporary at 15 minutes (which will give about 5 to 10 minutes of those processes not running because it takes about 7 minutes for their hogging of resources to fade then Identity Protection goes away. Or you can chose Until Next Restart. I always leave firewall running.
As a work-around, suggest turning off AVG this way after each reboot. You will still have firewall protection and can reboot it and leave AVG running on the scheduled scan days.
Is there any progress on this issue? I have a job that runs 4 times as fast in Linux as in Windows-10 and I suspect part of the problem is due to AVG Identity Protection Service clogging the computer. It seems so simple: just make the button "Disable/Enable Identity Protection" do what it says
I have given up on this issue. The Identity Protection cripples my computer's resources. After reading several threads here, the various tips provided by AVG either did not work or were incorrect (there are no 'change' options in Programs and Features – only Repair and Uninstall). The service cannot be stopped or disabled. After seeing people with paid versions also having the same issue, I see no point in trying a upgrade. I'm uninstalling now and will simply try a different AV product. I understand they want to protect people against identity theft, but AVG should not assume that all consumers are completely ignorant.
Has this been answered yet please - I can't believe it was first raised in May and not been fixed. I paid for AVG on all my computers and this THING just cripples my laptop and it cannot be turned off. Do we all get a refund? We pay for and install antivirus software to stop us getting infected and keep our computers running quick and slick. We don't want to disable AVG protection but this THING is clearly a big problem and I can't believe it takes 6 months to fix. HOW DO WE REMOVE IT PLEASE!!!
I have the same problems as the others in this thread.
avgidsagenta.exe takes up an entire CPU core/thread all the time.
Windows 10 Pro 64-bit, "Fall Creators update" version (1709), on a Dell Latitude E5530 (Core i5).
I just uploaded an AVG Sysinfo output, case # 05790253.
Has this been answered yet please - I can't believe it was first raised in May and not been fixed. I paid for AVG on all my computers and this THING just cripples my laptop and it cannot be turned off. Do we all get a refund? We pay for and install antivirus software to stop us getting infected and keep our computers running quick and slick. We don't want to disable AVG protection but this THING is clearly a big problem and I can't believe it takes 6 months to fix. HOW DO WE REMOVE IT PLEASE!!!
@ James Cumper
James, General topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
It's funny how this hasn't been resolved yet, we are seeing High CPU and Ram for the IDENTITYPROTECTION on most of our Desktops and Servers, I have a case logged with AVG business I like the fact AVG's suggested fix is to uninstall and reinstall, like most i have done this numerous times, and no matter how many times this is done you still get the same result. Has anyone found or been given a proper soultion to this issue?
Very often i'm just working (off-line) with 2 Visual Studio's 2015 open including 2 SQL Server instances and i really don't need an extra 350MB wasted Memory on AVGIDSAGENT. So optionally turning it on or off would be a nice feature.
So for now I disable it when I want:
- Start PC in Safe mode
- Go to Program files/AVG/AV
- Rename avgidsagenta.exe to avgidsagenta.tmp
- Restart PC
I am using AVG free edition on my Windows 10 tablet, laptop and desktop. But noticed, the process/service "AVG Identity Protection" (AVGIDSAgent) uses 1% idle and jumps to 5-8% cpu usage all the time on my tablet, even if I disable Identify Protection under settings. I tried to deactivate or delete the service via admin cmd:
sc stop "AVGIDSAgent"
sc config "AVGIDSAgent" start= disabled
sc delete "AVGIDSAgent"
But I get access denined. Tried to disable AVG for 10 minutes doesn't help either.
Dears,
I also have the same problem as the other guys. Identity Protection Service is eating up 41% of CPU usage right now. Can you give me instructions to send the log files as well?
Thank you.
Wow after reading this I really cannot believe AVg havent done anything about this issue. There is absolutely no way to turn off the identity protection. My computer is crippled, its taking up 100% of the disk and it makes the Pc unbelievably slow. Seeing this thread and discovering nothing is done about it made the decision easy for me. Im going to install another anti virus and will never ever use AVG again!
Has there been any update on this? Forced product bundling like this is really really annoying when I've paid for a 2 year license and was happy with what I purchased initially.
Hi Marc and Balasubramanian, I have exactly the same scenario going on with a laptop. The CPU is running at a little over 50% all the time. The bottom of the laptop is literally almost too hot to touch so I powered off. It is also Windows 10 and similar in that when I try to change the service for avg identity I get the "Access denied" error message. Even if I right click the Services desktop app and select "Run as administrator" I still get "Access denied". I'm not even sure how the AVG install is able to set up these Windows services in a way that running as Administrator I get "Access denied".
This is not cool. Please include here a solution for this. I'm concerned that AVG is either going to ruin my hardware or literally start a fire in my house from the heat generated by AVG running my processor at over 50% nonstop.
Marc, if you fingure out something first, would you please be so kind as to post it here?
I have given up on this issue. The Identity Protection cripples my computer's resources. After reading several threads here, the various tips provided by AVG either did not work or were incorrect (there are no 'change' options in Programs and Features – only Repair and Uninstall). The service cannot be stopped or disabled. After seeing people with paid versions also having the same issue, I see no point in trying a upgrade. I'm uninstalling now and will simply try a different AV product. I understand they want to protect people against identity theft, but AVG should not assume that all consumers are completely ignorant.
It's funny how this hasn't been resolved yet, we are seeing High CPU and Ram for the IDENTITYPROTECTION on most of our Desktops and Servers, I have a case logged with AVG business I like the fact AVG's suggested fix is to uninstall and reinstall, like most i have done this numerous times, and no matter how many times this is done you still get the same result. Has anyone found or been given a proper soultion to this issue?
Thank you for the information.
In this case, please press Windows key along with R key to open rum command prompt.
In that type only as "services.msc" without the quotes and press enter key.
You will get a window opened up in that list please select AVG identity protection service and "STOP" the service.
Restart your PC and check whether it is running in the task manager processes tab.
The identity protection will be there in the list but see whether is using CPU.
In Windows 10, the administrator must be enabled. After I did the step below, I just moved the file avgidsagenta.exe from C:\Program Files (x86)\AVG\Av to the desktop. I still couldn't disable the service, and you will get an warning about not having it on, but it is better than suffering the slow PC.
http://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account/
Good luck, Gary