How do I downgrade from 10 devices to one?

AVG Protection
9

Hello Support, 
I need to cancel the renewal of my 10 device subscription and begin a new single user subscription. Can you please help me with this?
Rob

8

Hello Rob,
Thank you for reaching AVG Support Community.
I'm glad to assist you in the right direction.
Please click the below chat link to connect our AVG Sales team, they will assist you to renew & downgrade your AVG Internet Security for windows (1 Computer).
https://support.avg.com/support_sales_chat
Note : Once you downgrade your AVG Internet Security from Multi-Device to Single PC, then you will not be able to install your AVG Internet Security on Mac or Mobile phones. You can only install it on Windows PC.
Thank you.

1

I currently have protection for up to 10 devices but now only need one. My subscription is due for renewal. How do I downgrade to one device?

3

Hari, 
Thank you for your time and interest. To-day I purchased AVG for one device, downloaded the executable file and installed it, but I then found the 10 device licence was still installed. With the help of phone support I have entered a new activation code into my AVG program and this has both downgraded the number of devices to one and renewed the licence to July 2022. So, all fixed! Thank you and the team at AVG for your continued support.
Regards,
Rob

2

Glad to know that, Rob. Thank you for updating the status. Have a great day. Stay safe!

7

Let us clarify this for you, Rob.
You can reach our billing team via chat to subscribe a single user pack, as we'll not be able to downgrade the existing pack.
Once you've successfully subscribed, please ask them to disable the automatic renewal of the existing pack.
For further queries, feel free to write back to us.

6

I am currently connected to live chat so will end this here now.

4

Hello Hari,
Thank you for your prompt response. How do I proceed to renew and downgrade my Internet Security subscription to one PC only?
Rob

5

Hello Rob,
Thank you for reaching AVG Support Community.
I'm glad to assist you in the right direction.
Please click the below chat link to connect our AVG Sales team, they will assist you to renew & downgrade your AVG Internet Security for windows (1 Computer).
https://support.avg.com/support_sales_chat
Note : Once you downgrade your AVG Internet Security from Multi-Device to Single PC, then you will not be able to install your AVG Internet Security on Mac or Mobile phones. You can only install it on Windows PC.
Thank you.