I was Having Problems with Renewing my VPN subscription , so I called the help desk to get it sorted . while they did help me Renew my subscription the person helping me out with it Added AVG virus removal assurance without telling me about it or asking if I wanted it , I have been using AVG for many years and this is not the kind of business practice I expect to have to deal with. luckily I noticed it and removed it from the basket from the link I was sent but this kind of thing is to catch out people who are in a rush or are not the most computer literate. This is the last time I will be using AVG.
Hi Ian,
We are sorry to hear this.
Please accept our apologies for the inconvenience caused.
We will certainly look into this issue.
We can assure you that proper feedback will be given to the concerned agent and make sure the mistake isn't repeated in the future.
Thank you for your feedback.
Once again, we are sorry for the inconvenience.