ineed a refund. On 5/24/16 I paid for and received an invoice and order confirmation and license from AVG (License number removed) I followed the download directions and it was nearly done and I received a on scree message that AVG had eroded and to call for help. A tech signed me into log me in and checked my computer for any problems. I told him that in the future I wanted to add my desk top also. He said that could be done and I immediately ask how much that would be if I did it at the same time as my laptop. He gave me a price of $499.99. I immediately said no I would just do the lap top that I had paid for. He refused to do the laptop and tried to convince me that I was being foolish. I explained very nicely that I was retired and could not just drop that kind of money. He continued to harass me and raised his voice at this time. I tried to explain again but he talked right over me. At this point I said good-bye and hung up the phone. He called back but I was too upset to answer. He left a voice message that said AVG would not refund my money and I would never be able to use AVG on any device I owned. I did not reply.
I have never ever been treated in such a way by any service agent in my entire life.
I have downloaded another virus protection since this happened as I did not want to go unprotected.
I kindly request a refund from AVG. I honestly cannot say I will recommend your company in the near future. I am sorry as I have used AVG for many years with great satisfaction.
If I have sent this to the wrong department please forward this letter to the correct person.
Sincerely,
Elizabeth Slack (Phone Number Removed) (Email id removed)
Hello Elizabeth,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000LQuK . Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.
Hello Elizabeth,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000LQuK . Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.
ELizabeth, Please refrain from carrying out multiple postings on basically the same subject! You won't obtain an answer to your query any faster!.
AVG Guru
I am so sorry. I thought I posted to the wrong link.
EAS