Angela,
We certainly understand your concern, we apologize for the difficulties. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
click on icon and I get OOPS-- sorry-- looking stupid – some sort of dumb remark . what good is having the service if I cannot get into it – works sometimes but more times than not it fails – they got into the machine to "FIX" it , and it still does not work – not my fav security ------
Angela,
We certainly understand your concern, we apologize for the difficulties. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!