How do i prevent AVG from treating MyPCBackup executables as threats?

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7

Kenneth, Are you absolutely sure that you've 100% followed all the instructions within the AVG article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program) that was produced in connection with this issue?. Also have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… will see your topic & respond.
AVG Guru

3

Hi Kenneth,
For help on your issue please try refer to this post (https://support.avg.com/answers#!/feedtype=SINGLE_QUESTION_DETAIL&dc=Viruses&criteria=ALLQUESTIONS&id=906b00000004evs).
Thanks

1

I have added the MyPC Backup executables to the exeception list but AVG still removes them.  Does AVG hav this issue with ZipCLoud or Carbonite?

4

I did follow the instructions, so I restarted the system and it appears to work now.  MyPC Backup now runs but it isn’t backing up anything.  Just runs thru the files and reports zero bytes backed up.  Since it hasn’t worked for  a couple of months that isn’t possible.  I checked my software settings and will contact MyPC Backup support.
 
However, even though their software seems to be working now with AVG, I don’t understand why exceptions should be entered.  The two applications worked together for about 18 months prior and if there is a known issue I would think that AVG could implement a more permanent solution without manual updating required.
 
Thanks for the reply and I will follow-up with MyPC Backup support.

5

AVG removed the MyPC Backup executable again even though it is in the exception list.

2

Kenneth, Are you absolutely sure that you've 100% followed all the instructions within the AVG article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program) that was produced in connection with this issue?. Also have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… will see your topic & respond.
AVG Guru

6

AVG removed the MyPC Backup executable again even though it is in the exception list.