How do I stop AVG Blocking my Canon Printer / scanner?

AVG Protection
1

Mac OS - AVG Internet Security - I cant connect to my Canon TS5100  printer to scan - it says this may be caused by my security system - how can I change AVG to allow me to scan papers on my printer / scanner

2

Thank you for letting us know, David
This isn't the usual behavior of AVG program.
Request you to uninstall and reinstall the application and check if the issue persists.

5

Hi David,

Firstly, let us confirm whether the problem is due to AVG Internet Security on your Mac.
Please refer this https://support.avg.com/SupportArticleView?urlname=Use-Mac-AVG-AntiVirus and turn off each components involved in AVG Internet Security individually.
After disabling, check whether you are able to use the Printer/Scanner.
If it is working, let us know after disabling which component, it started working.

3

Hi David,

Firstly, let us confirm whether the problem is due to AVG Internet Security on your Mac.
Please refer this https://support.avg.com/SupportArticleView?urlname=Use-Mac-AVG-AntiVirus and turn off each components involved in AVG Internet Security individually.
After disabling, check whether you are able to use the Printer/Scanner.
If it is working, let us know after disabling which component, it started working.

4

Thanks - it will work if I switch off Web Shield & close AntiTrack.        Best. David.