Thank you for waiting, Thierry.
If it is a actual threat (as opposed to marketing related notification), it is not possible to disable the warning. The received threat messages are confirmation the program is working as intended.
Regarding your concern related to Email shield, it will check for incoming and outgoing emails.
You seemed to download a file from an e-mail attachement to a temporary folder on your device. So, it is flagged as a threat by File Shield not by Email shield.
I disabled ALL AVG notifications in the System Preferences Notification panel.
But AVG still annoyingly displays each and every action it does in the background in a ***** MODAL WINDOW in the middle of the screen. I do not want AVG to shove me every single spam with an infected attachment.
I'm running the latest AVG free for Mac – test drive before buying. At this point the test is going to find an end soon.
Thanks for any help !
Yes, Thierry. We are able to see the screenshot.
These are the threat detection popup and it flags the PDF file.
May I ask how often do you get this popup?
Could you click on "see details" of threat detection window and provide its screenshot here?
If you do not wish to see the threat detection popup, you can simply turn off "File Shield" component.
Please be informed that, AVG Antivirus for Mac is free to install and use. There is no paid version for it.
Let's have a look into this together.
If you could provide the screenshot of the page, we will be able to get a clarity and assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
If it is a actual threat (as opposed to marketing related notification), it is not possible to disable the warning. The received threat messages are confirmation the program is working as intended.
Regarding your concern related to Email shield, it will check for incoming and outgoing emails.
You seemed to download a file from an e-mail attachement to a temporary folder on your device. So, it is flagged as a threat by File Shield not by Email shield.
As I said, the existence of the warning is fine with me.
What is not fine is that the warning interrupts my work.The notification center was made exactly for this purpose, and your application does not make proper use of it. Not that it could not do, because the virus definition update notifications actually work properly! By the way I don't recall the Windows version to act obnoxious like that.
I uninstalled AVG Antivirus for peace of mind.
I get this popup approximately a hundred times a day, which is about the spam rate entering my inbox. It is further annoying since it captures the keyboard (therefore if I was typing something, well, some of my text is lost) and does not disappear by itself.
If you do not wish to see the threat detection popup, you can simply turn off "File Shield" component.
Essentially, you are telling me that if I do not want notifications, I should disable the antivirus feature.
I fail to recognize how useful the antivirus will be afterwards.
Furthermore, almost all of the detections are triggered by file attachments found in emails. However, the email shield is supposedly active, so, how is it possible that the email shield does not detect anything, but the file shield does ?
At this point, I suppose I should be protected by the email shield but I am not, therefore it feels like the file shield is the (only) one really protecting me.
Could you please propose a solution - one that does not involve your product not doing the useful stuff I installed it for ?
Thierry, we realize the situation.
We have submitted your concern with our senior team for further analysis. We will keep you informed once we receive an update from them.
Your patience is highly appreciated.
Hello Thierry,
Thank you for your understanding. We'd be glad to clarify this for you.
This is the expected behavior with all AntiVirus applications notifying you about the threats. Hence, there isn't an option to stop this from appearing on the screen. Files in Quarantine folders can be deleted/restored.
You seemed to download a file from an e-mail attachement to a temporary folder on your device. So, it is flagged as a threat by File Shield.
If you have 'Unsubscribe' option at the bottom of sender's e-mail (spam), please do unsubscribe it to stop the incoming spam e-mails.
Feel free to contact us if you need any help.
Hello,
I am convinced the file has suspicious content in it, because I (still) trust AVG to tell it correctly.
What you're saying is that I should put the file away in a place where it will cause no harm, until I take the decision to delete it ? That's cool, because I currently run a program that does it for me automatically : the mighty AVG antivirus takes care of placing these suspicious files in quarantine !
As you can see in this quarantine contents screenshot, there are numerous different files coming from email spam (in different emails) that are obviously infected with malicious contents.
There are only 20 quarantined files there now because I purged it recently from the over 100 files it contained.
Before you jump again on the same path to no solution : I obviously cannot tell the infected spam sender to stop sending this stuff at me.
And I am quite happy with the way AVG processes them !!! EXCEPT for two issues :
a) each time AVG does its job of quarantining the suspicious files, it seems to feel the urge to boast and open a big window in the middle of my screen, a window I have to manually close each and every time. However, I did set the preferences for AVG to display NO notifications at all. So, AVG does not comply with the notification settings. Either I did it wrongly, and I'd be very happy to be told how to do it, even if it involves arcane command-line or config file editing stuff … or AVG currently has a bug regarding this "no notifications" feature, which I would be quite eager to read will be resolved soon.
b) all these files are caught by the File Shield, which is nice and all, but leaves me wondering why they were not caught by the Email Shield, which is supposed to filter these emails with suspicious attachments, unless I understood incorrectly the way Email Shield works ?
Hopefully we will be able to progress regarding these two issues ?
Thanks for your help!