How do you get rid of the notification bar on an android

General discussion
7

Hi Clancy,
Thank you for reaching out to us with your concern.
To prevent Android from killing the AVG AntiVirus for Android app and inhibiting the app's ability to protect your device, we recommend enabling the Permanent notification to remain on at all times. If you disable the notification in the Settings → Notifications → Permanent notification section, AVG AntiVirus for Android may switch off automatically if, for example, too many energy-consuming apps are running on your device at once.

8

Hi Akasha,
I have tried to switch between each of your 4 options you noted in your above response.  None of those remove the notification bar.  Using a Galaxy S8+ running Android 8.0 on T-Mobile.

1

I have a Samsung galaxy phone. For no reason avg has now placed a permanent icon at the top of my screen. When I pull the screen down to view  there is a "tool" bar that cannot be removed. 
This "tool" bar has 4 options to choose from, including, scan, check, boost, and a different scan.
How can I have this icon removed?

6

Hi Clancy,
Thank you for reaching out to us with your concern.
To prevent Android from killing the AVG AntiVirus for Android app and inhibiting the app's ability to protect your device, we recommend enabling the Permanent notification to remain on at all times. If you disable the notification in the Settings → Notifications → Permanent notification section, AVG AntiVirus for Android may switch off automatically if, for example, too many energy-consuming apps are running on your device at once.

2

Hi Akasha,
I have tried to switch between each of your 4 options you noted in your above response.  None of those remove the notification bar.  Using a Galaxy S8+ running Android 8.0 on T-Mobile.

3

You can adjust the Permanent notification in the app settings. The following options are available:

1. Light theme: displays a light background with four widgets corresponding to different notifications.
2. Dark theme: displays a dark background with four widgets corresponding to different notifications.
3. Classic design: displays the current protection-state of your device (similar to the earlier version of the app).
4. Hidden (not recommended): turns the notification off completely which inhibits the app's ability to protect your device.

5

@ David c
David, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru

4

Hi Clancy,
I appreciate all your efforts in trying to fix the issue.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "Answer via Email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.