Hello Mark,
Thank you for contacting AVG Community Support.
I sincerely apologize for the frustration you're experiencing with the false positive issue.
I understand how important it is to have reliable protection.
For further assistance, could you please provide a screenshot of the AVG interface where the block occurs?
This will help us investigate the issue more effectively.
Thank you for your patience.
I have reported this on the pointless false positive portal more times that I care to remember.
After a few days the image is flagged as malicious software AGAIN.
Is it really beyond AVG to stop this happening?
There has to be a system where you are able to complain about the apparent inability of AVGs systems to fix this issue.
If the system can keep getting this wrong how many times does it let real virus through?
Alert ID
15ede31b607a/2024-09-24T20:55:04.869Z
After a few days the image is flagged as malicious software AGAIN.
Is it really beyond AVG to stop this happening?
There has to be a system where you are able to complain about the apparent inability of AVGs systems to fix this issue.
If the system can keep getting this wrong how many times does it let real virus through?
Alert ID
15ede31b607a/2024-09-24T20:55:04.869Z
Thankyou for writing back and providing the screenshot, Mark.
I want to assure you that we have escalated your case to the concerned team for further assistance.
They will work to address this matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your understanding.