How to add Eclipse Application in AVG Global Database Server

AVG Protection
3

Gaurav,

I really appreciate your efforts and patience so far. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will help you to collect the log files and upload it via FTP.

23

Hi,

Can you please tell the status for case number 05244127

22

Hi,

We are having a launcher exe(350KB) which launches java program & another is complete setup(177MB).

Do you want us to upload complete setup(177MB) OR Launcher EXE (350kb ) will be fine?

For uploading complete setup we are unable to connect to FTP site you mentioned.

21

Hi,
On False Positive File Form , (https://www.avg.com/submit-sample" title="https://www.avg.com/submit-sample) it displays as below for Software Vendors.
In case you are a software vendor and you want to prevent your software from being falsely detected, please apply for the “Whitelisting service account” by choosing "Application Whitelisting" item from the form below.

We are the Software Vendors, who would like to apply for Whitelisting service account. Please confirm
the details about it like 1.Is this service Chargeable? 2.If Yes,then what is its quotation.

2

Gaurav, 

I would suggest you send the file via FTP server. Please save the exe file in a folder and compress it. Then rename the file you wish to upload so that it contains either the AVG# number assigned to you or your email address.

  1. Open this link in Windows Explorer (via Start -> My Computer or using Windows + E hotkey): ftp://ftp.avg.com/incoming/
  2. If you are asked for a user name and password, please fill in:
  3. User name: anonymous
  4. Password: your email address
  5. Find the files you wish to upload to the server, and drag and drop them into the browser window
24

Hi,

Please let me know the status for my issue as my team is awaiting for the results.

Thanks,
Gaurav

25

Hi,

I read the email but unfortunately I cannot provide the details as our client already left us & cannot be contacted again.

Isn't there any other work around ?

I need to ask 2 queries again.
1.We have shared generic build named as Quantum but the name may change as per client's requirement.Will this affect whitelisting in AVG.
2.As mentioned earlier that our application is Eclipse RCP Based Java Application,do you have any suggestions to modify it.So, it is not deleted or considered as Virus by AVG.

20

Hello Gaurav,

I apologize for the inconvenience. Please submit the Eclipse application for us to analysis https://www.avg.com/submit-sample and also provide the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the error message to assist further.

1

There is a default list (whitelist) for AVG Software which indicates the program is safe to run eg:- MS Office, Adobe etc BUT my software developed using eclipse Java technology gives error for my globally located clients. So, we need to add Eclipse Application in AVG Global Database Server.

Please inform me the procedure as early as possible.

12

Hi,

With reference to case number 05244127,we have shared the credentials to download complete setup file with Jothi from your technical team.

Please let us know the status for this case.Also need to ask 2 queries.
1.We have shared generic build named as Quantum but the name may change as per client's requirement.Will this affect whitelisting in AVG.
2.As mentioned earlier that our application is Eclipse RCP Based Java Application,do you have any suggestions to modify it.So, it is not deleted or considered as Virus by AVG.

5

Hi,
To enter the details we dont have screenshot of error message it directly uninstalls our application.
 
What is the exact details & screenshot you are looking for?

18

Hi,

I read the email but unfortunately I cannot provide the details as our client already left us & cannot be contacted again.

Isn't there any other work around ?

I need to ask 2 queries again.
1.We have shared generic build named as Quantum but the name may change as per client's requirement.Will this affect whitelisting in AVG.
2.As mentioned earlier that our application is Eclipse RCP Based Java Application,do you have any suggestions to modify it.So, it is not deleted or considered as Virus by AVG.

10

Gaurav, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

Hello Gaurav,
I have added a comment with your query regarding generic application name to the case 05244127. Our senior technical team will analyze the file for any malicious content and let you know with their suggestions. Appreciate your patience.

13

Hello Gaurav,
I've checked your escalated case and see that our level 3 technician are still working on your request. They will contact you soon via email.
Your patience is much appreciated in this matter.
Best regards,
Alok.

14

Gaurav,
I can see that your reply has arrived on our end. I am sorry for the delay, we strive to answer all customer queries within 24 hours. Our expert technician will get back to you at the earliest, please be patient.

19

Gaurav,
I can definitely see how frustrating this would be. I would suggest you to reply to the email you received from our higher technical team requesting the screenshots so they can suggest you an alternate way.

Please also be informed that your 2 questions can be answered by them only and the 2nd question requires the analysis to be finished first.

16

Hi,

Can you please tell the status for case number 05244127

15

Hi,
I have mailed them but no reply yet

7

Gaurav, In this case, no need to provide the screenshot. Just mention the exact issue with AVG and submit the Eclipse application ".exe" file.