Hello Viacheslav,
Thank you for contacting AVG Community Support.
We understand BiglyBT is not showing the Keenetic Gateway details.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know if you are using the free version of AVG Antivirus or paid?
Also please share us the screenshot of Keenetic Gateway window.
Here is an article for taking screenshot: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Thank you and keep us updated.
Hello.
What rule should be added to the BiglyBT torrent downloading program so that a window opens with statistics of all traffic passing through the Keenetic router? In BiglyBT this window worked before installing AVG AntiVirus Free and was called "Keenetic Gateway", but now it is empty.
Hello Viacheslav,
Thank you for contacting AVG Community Support.
We understand BiglyBT is not showing the Keenetic Gateway details.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know if you are using the free version of AVG Antivirus or paid?
Also please share us the screenshot of Keenetic Gateway window.
Here is an article for taking screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Thank you and keep us updated.
Hello Viacheslav,
Thank you for letting us to know the status. We will help you to allow your program through AVG Firewall. Refer the below article to know how to allow applications in AVG settings :
Setting up Enhanced Firewall Application rules in AVG AntiVirus
If you have any clarification, please do let us know. Thank you.
Thank you, this helped identify the problematic component.
The graph begins to be drawn if you disable the Enhanced Firewall using the slider. It is enough to disable the Enhanced Firewall slider for 15 seconds, and then you can enable it again.
I would still like to add my own rules for BiglyBT to the Firewall, so as not to switch the slider back and forth. But I don't know what protocols and ports I will have to write in these rules. That would be more correct and convenient.
Thank you for sharing the screenshot, Viacheslav.
Let's temporarily disable the individual shields/components of your AVG Antivirus Free one by one and check if any one of them is causing this issue.
Refer to this article for detailed instructions to temporarily disable the individual shields/components of your AVG Antivirus Free one by one.
Keep us updated.
Hallo again.
I am sending a screenshot.
I installed the free version AVG, and additionally selected the Enhanced Firewall checkbox. OS Windows 10.