Hello Deborah,
We are sorry for the inconvenience caused.
We request you to add the entire Photoshop installed folder to AVG's exception list as mentioned in this article: http://avgread.me/18WB2dg .
Please feel free to contact us if you need any assistance.
How do I allow AVG to recognize a trusted plug in for my Photoshop program? It is from ON1, and previously I had no problem, but now they (ON1) have built an entirely new platform and I'm having serious issues with allowing it in for my Photoshop applications. I can not keep turning off my virus detection several times a day.
Deb, Also have a look @ this AVG webpage (http://samplesubmit.avg.com).
AVG Guru