How to avoid Suspicious detected

Viruses & Threats
7

Hello Mukesh. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error that you get from AVG to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

2

Thank you for writing us back, Mukesh. 
You can add the file in exception so that your file will not be scanned.
Here is the link : | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-scan-exclusions&q=exception)
Please try the steps in the link and check once.
Thank you.

8

Hello Mukesh. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error that you get from AVG to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

9

Hi Team,

Firstly, everytime I am not able to login as I am getting "We wil get back right away…" whenever I am trying to login with existing account, so for this issue I have to create new account and then login and give Reply/Answer on this thread, so please look into this first.

Secondly I am still waiting for your reply, can you please reply on the original thread/issue also as we need solution urgently.

Thanks.

1

Hi AVG Team,

We are using AVG anti-virus to avoid any unexpected things.

Actually we made one Installer and applied digitally signed with Code signing certificate as below:


Our issue is whenever we try to install our application on such machine where we have AVG installed, then AVG Suspicious file detected dialog box is coming and scanning our installer file and finally said Good news! This file looks safe, so we just want to AVOID AVG SCANNING, so can you please suggest what we should do to avoid AVG Suspicious file detected dialog box whenever we try to install our application.

Thanks,
Mukesh Kumar

5

Hi Team,

Firstly, everytime I am not able to login as I am getting "We wil get back right away…" whenever I am trying to login with existing account, so for this issue I have to create new account and then login and give Reply/Answer on this thread, so please look into this first.

Secondly I am still waiting for your reply, can you please reply on the original thread/issue also as we need solution urgently.

Thanks.

6

Hi Ganesh,

Thanks for your reply and suggestion.

Actually with your suggestion, this will work only on such machine where we will add the file to exception, but we wants to install our application on more machine without asking User to add the exception into their AVG.

So can you please suggest a generic way (may be whitelishing of our Iinstaller file) which will avoid the AVG scanning.

Thanks,
Mukesh Kumar

4

Hello Mukesh,

My name is Jovana and I'm with AVG senior support. Please allow me first to apologize for the longer-than-expected response time.  

Could you please try to upload your installer in our Whitelist registration form at the below link?

Whitelisting Program Registration

If the same issue happens, please let time know, and we'll further escalate this issue to our threat support specialists. 

Thank you!

- Jovana

3

Thank you for writing us back.
Since you suspect that this is a false detection being made by AVG, please submit the detected file for false-positive analysis using this link: https://www.avg.com/en-gb/false-positive-file-form#pc
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!