How to cancel Auto Renewal and getting a refund?

AVG Protection
3

Hello Marrium,

We acknowledge your refund request.
You have been charged GBP44.99 for the AVG TuneUp - Unlimited Devices due to the auto renewal service enabled for its 60 day trial.
An email notification was sent prior to let you know about this process and the charge that is going to be taken.
This is the pre-authorized trial which can be signed up only from your end.
We have initiated the refund for this charge and an email has been sent explaining its status.
Once you get the refund amount credited, visit this https://www.avg.com/gdpr link to submit your account deletion request.
Thank you.

1

Hello

I have received a bill for £44.99 for AVG Tune up! I cancelled my subscription beforehand, but I am still being charged?! I logged on today to find out that the subscription was in fact not cancelled and I've been charged a ridiculous amount for an item that I don't use. I didn't agree to this, and would like information on how to get a refund or possibly even just delete my account as it is not in use?

Marrium

2

Hello Marrium,

We acknowledge your refund request.
You have been charged GBP44.99 for the AVG TuneUp - Unlimited Devices due to the auto renewal service enabled for its 60 day trial.
An email notification was sent prior to let you know about this process and the charge that is going to be taken.
This is the pre-authorized trial which can be signed up only from your end.
We have initiated the refund for this charge and an email has been sent explaining its status.
Once you get the refund amount credited, visit this https://www.avg.com/gdpr link to submit your account deletion request.
Thank you.