Sorry for the trouble. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
Not to worry, we have escalated your refund request to our refund team. They will initiate it and get back to you via email. Your patience is much appreciated.
Purchased AVG Jan. of 2017 as a one time purchase. Was billed again Jan. 2018 thru PayPal. I no longer want AVG but am unsure about how to cancel it. Please advise as to how to get this canceled. Filed a complaint thru PayPal about not authorizing the payment but my claim was denied stating that it was authorized. I don’t want to cancel PayPal but will if this is the only way to get AVG canceled.
Cathy,
Sorry for the trouble. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
Not to worry, we have escalated your refund request to our refund team. They will initiate it and get back to you via email. Your patience is much appreciated.
I would suggest you cancel the renewal on your paypal account too