We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extension of your subscription when you signed up for the trial. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process. Generally, it should not take more than 7 business days.
I got a free tiral of AVG Tune up one month ago,and i didnt know it will auto susciption to the next year,and it even made the payment without letting me confirm?
I have already cancel the suscirption ,and now i just want to cancel the payment and get my money back
Do u know even Amazon will cancel the payment the sametime when i cancel the suscription?
Hello Fennier.
We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extension of your subscription when you signed up for the trial. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process. Generally, it should not take more than 7 business days.