How to change sleep mode, my password is not accepted for "protected areas"

General discussion
3

Hi Victoria,

We're glad to look into this and help you.
As we're uncertain about the password you're referring to, please share us the screenshot of the prompt that's asking you for password.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.

1

I wish to alter sleep mode restrictions. I cannot access Settings, my password is rejected. Is this an AVG fault?

2

Hi Victoria,

We're glad to look into this and help you.
As we're uncertain about the password you're referring to, please share us the screenshot of the prompt that's asking you for password.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.