How to check on the status of an # AVG Case #

Viruses & Threats
1

After running and submitting the data file for the Agent 5 Trojan that was requested by AVG,  the acknowledged receipt of the files and other information I submittted and gave me a case number . How do I follow up to see what the results were and find out if my system is secured…
Jim

3

Hello Jim, I could see that your case has been escalated to our Senior Tech Team and our Team working on your issue and will get back to you at the earliest. So I request you to wait for sometime. Thank you for understanding.

2

Hello Jim, I could see that your case has been escalated to our Senior Tech Team and our Team working on your issue and will get back to you at the earliest. So I request you to wait for sometime. Thank you for understanding.