How to clear up my license data at AVG?

AVG Protection
2

Hi Seppo,

We're glad to look into this & clarify.
Upon checking your account, we see that you've an active subscription of AVG TuneUp, valid till Apr 23, 2020.
It seems that you've cancelled the automatic renewal alone & have got the confirmation email regarding it earlier.
You might have used your alternate/old email address to subscribe AVG Internet Security. Hence, it isn't listed under 'My subscriptions' in your AVG account. 
As it isn't recommended to share the order/account details over this post, we've sent you an email requesting few info. Once we locate the subscription, we'll be in a position to help you with the installation process.

4

Hi Seppo,

We're glad to look into this & clarify.
Upon checking your account, we see that you've an active subscription of AVG TuneUp, valid till Apr 23, 2020.
It seems that you've cancelled the automatic renewal alone & have got the confirmation email regarding it earlier.
You might have used your alternate/old email address to subscribe AVG Internet Security. Hence, it isn't listed under 'My subscriptions' in your AVG account. 
As it isn't recommended to share the order/account details over this post, we've sent you an email requesting few info. Once we locate the subscription, we'll be in a position to help you with the installation process.

1

AVG My Subscriptions -page shows that I have a valid license for AVG TuneUp (Multi-Device). I HAVE NOT. It was canceled in Apr 2019. I have the cancellation confirmation mail. 
I DO HAVE a valid subscription for AVG Internet Security for Windows. But it is not mentioned at all in My Subscriptions.

I need to get access to my valid existing license's data of AVG Internet Security for Windows. I will take in use a new Windows PC. I need to know if my existing license for AVG Internet Security for Windows covers this new PC. Either as the 2nd device under the same license or should I first make the license free from the old PC and move it to the new PC?

Who should I contact at AVG to get my license status sorted out? I expect to see my valid existing licenses at My Subscriptions -page. 

Ps. In my case the license admin has been a mess since the product was acquired from Norman to AVG. It is sad because I have been pleased with the main thing, AVG products.

3

Ok. I will continue with you by mail.