How to connect my account with my payment

Hello Ornuma,
I completely understand your inconvenience caused. I can see that you have already contacted our chat support team. I also see that we have already escalated your case to the concern team. We will contact you via email soon. Your patience is much appreciated in this matter.
Best regards,
Alok.

I already paid for AVG TuneUp and AVG Internet Security via internet by credit card.
Then I received mail confirm my order and ask me to install AVG program.
So I did it.
But I cannot log in , So I realize that I don't have account yet.
So I go to website and make a new account.
But I cannot connect my account with my already order.
So could I do to be able to use the Program

Hello Ornuma,
I completely understand your inconvenience caused. I can see that you have already contacted our chat support team. I also see that we have already escalated your case to the concern team. We will contact you via email soon. Your patience is much appreciated in this matter.
Best regards,
Alok.