Hello Charles,
Sorry for the inconvenience caused.
Zen is actually the interface for our multidevice program.
On Zen interface you can find protection component by clicking on it you can find the AVG internet security trial version dashboard opened where you can find the option to scan your PC.
If you wish to use only free version, please remove the Zen version using our AVG remover tool and then install free AVG antivirus.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Like many others I accidentally "upgraded" my software. I did not realise this until I started to get reminders to pay after the "trial" period ended. The reminders gave me no option to say "no". Today I got the message that I now had no protection. So I followed AVG sdvice to others on this forum and directly downloaded the free version which was not supposed to have Zen in it. Surprise, surprise. Zen is still there! Like others on this forum I have used AVG free for years and recommended it widely to others, so I am very disappointed that even AVG's own advice does not work. An option for me is to buy the full version, but after the way this fiasco has unfolded I would rather buy someone else's software. So before I do this - how do I get rid of Zen? All I want to do is run a scan, but there is no option under Zen.
Hello Charles,
Sorry for the inconvenience caused.
Zen is actually the interface for our multidevice program.
On Zen interface you can find protection component by clicking on it you can find the AVG internet security trial version dashboard opened where you can find the option to scan your PC.
If you wish to use only free version, please remove the Zen version using our AVG remover tool and then install free AVG antivirus.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.