Hi Brad,
We're glad to help you with the info.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund.
Also, we see that an email confirming the same has been sent to you.
In this regard, you can initiate a chat with our billing team via this link. They'll help you to subscribe the appropriate program that meets your requirement.
Thank you for your understanding in advance!
I have a family plan and want to downgrade to an individual plan. Anyone know how to do that? It seems like AVG is trying to deliberately make this difficult.
Hi Brad,
We're glad to help you with the info.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund.
Also, we see that an email confirming the same has been sent to you.
In this regard, you can initiate a chat with our billing team via this link. They'll help you to subscribe the appropriate program that meets your requirement.
Thank you for your understanding in advance!
We're sorry to hear that you feel this way, Brad.
This isn't the experience we wanted you to have with AVG.
We'll certainly consider your valued feedback and will do our best to improve our customer service.
Again, we apologize for any inconvenience caused.
Thanks, but a member shouldn't have to contact customer support to downgrade their plan. It just cost you a client who's been with you for many years. I got frustrated and found another AV provider. Instead of getting a lower premium, you got no premium.