How to download remote help file

Hello Carrie. Is that on Internet explorer you are receiving that error message? Please have a look at this article http://avgread.me/1LTl2Xm . Thank you.

I am trying to download the remote help … by computer sez :  your current security settings do not allow this file to be downloaded.  How am I suppose to get remote help!

Hello Carrie. Is that on Internet explorer you are receiving that error message? Please have a look at this article http://avgread.me/1LTl2Xm . Thank you.