Hello Patrick,
Thank you for contacting AVG Community Support.
We'll certainly check and help you.
Photo Vault allows you to protect access to your photos with a PIN code. Photos that are moved to Photo Vault are encrypted and hidden. You can access Photo Vault via ☰ Menu (three lines) ▸ Photo Vault. To add a photo to Photo Vault, tap the + plus icon in the bottom-right corner of the screen and select one of the following options:
- Recover old Vault: This option appears if you uninstalled AVG AntiVirus with photos stored in your Photo Vault, then reinstalled the app. When you select this option, photos from the previous Vault are added automatically to your new Vault.
- Take new photo: Take photos and directly add them to Photo Vault. > Take a photo with your camera > Tap OK to place the photo in the Vault, or tap Retry to take the photo again.
- Import from gallery: Select photos from your existing gallery and add them to Photo Vault > Tick the photo(s) that you want to protect > Tap Hide now.
- To remove photos from Photo Vault, tick the photo(s) you want to remove and tap the relevant icon at the top of the screen:
- Export icon: Exports a photo back to the original location and makes it visible to others.
- Trash icon: Removes a photo from the Vault and from the original location. This action cannot be undone.
If you forget your PIN:> When you are asked to enter your PIN, tap the ⋮ More options (three dots) in the top-right corner and select Reset PIN.
> Follow the on-screen instructions to reset your PIN using your Google Account credentials.
In the free version of AVG AntiVirus, you can protect up to 10 photos. To secure an unlimited number of photos, upgrade to a paid version of AVG AntiVirus.
If it's a paid version, then you can use the below article to activate photo vault.
https://support.avg.com/SupportArticleView?urlname=activate-android-avg-antivirusIf you still have any queries or need more information regarding this, then we've a specialized mobile team who'll give a better clarity about this.
Please use the below link to contact them.
https://support.avg.com/support_contact_form?l=enAfter clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Thank you.
need directions to get photo vault operational
Hello Patrick,
Thank you for contacting AVG Community Support.
We'll certainly check and help you.
Photo Vault allows you to protect access to your photos with a PIN code. Photos that are moved to Photo Vault are encrypted and hidden. You can access Photo Vault via ☰ Menu (three lines) ▸ Photo Vault. To add a photo to Photo Vault, tap the + plus icon in the bottom-right corner of the screen and select one of the following options:
- Recover old Vault: This option appears if you uninstalled AVG AntiVirus with photos stored in your Photo Vault, then reinstalled the app. When you select this option, photos from the previous Vault are added automatically to your new Vault.
- Take new photo: Take photos and directly add them to Photo Vault. > Take a photo with your camera > Tap OK to place the photo in the Vault, or tap Retry to take the photo again.
- Import from gallery: Select photos from your existing gallery and add them to Photo Vault > Tick the photo(s) that you want to protect > Tap Hide now.
- To remove photos from Photo Vault, tick the photo(s) you want to remove and tap the relevant icon at the top of the screen:
- Export icon: Exports a photo back to the original location and makes it visible to others.
- Trash icon: Removes a photo from the Vault and from the original location. This action cannot be undone.
If you forget your PIN:> When you are asked to enter your PIN, tap the ⋮ More options (three dots) in the top-right corner and select Reset PIN.
> Follow the on-screen instructions to reset your PIN using your Google Account credentials.
In the free version of AVG AntiVirus, you can protect up to 10 photos. To secure an unlimited number of photos, upgrade to a paid version of AVG AntiVirus.
If it's a paid version, then you can use the below article to activate photo vault.
https://support.avg.com/SupportArticleView?urlname=activate-android-avg-antivirusIf you still have any queries or need more information regarding this, then we've a specialized mobile team who'll give a better clarity about this.
Please use the below link to contact them.
https://support.avg.com/support_contact_form?l=enAfter clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Thank you.