Hello Stewart,
We regret for the inconvenience caused. We keep you informed that you have crossed your AVG Refund validity period. All AVG products has a 30 day money back guarantee, since your product is out of refund period we are unable to process the refund request. We do understand that you find it quite hard to follow the steps provided by our remote support, so we personally suggest if you can get someone to help you so that we can get connected and make sure your issue is completely fixed to your utmost satisfaction. Thank you.
I have received an email from avg apologizing and telling me to visit AVG remote support website.
they also gave me a request no #03685927.i have tried to do what they asked, but they must realize I am 80years of age not a wizkid.
Hello Stewart,
We regret for the inconvenience caused. We keep you informed that you have crossed your AVG Refund validity period. All AVG products has a 30 day money back guarantee, since your product is out of refund period we are unable to process the refund request. We do understand that you find it quite hard to follow the steps provided by our remote support, so we personally suggest if you can get someone to help you so that we can get connected and make sure your issue is completely fixed to your utmost satisfaction. Thank you.