Hello Karen,
We are sorry to know that you keep getting the pop-up. May I know from where you received this pop-up, is it from AVG or when you browse online? To assist you better, please send us the screenshot of this pop-up http://avgclick.me/getscreenshot
Thank you.
Can anyone provide a safe and detailed way to remove this pop-up?
Hi Karthikeyan,
I see the pop-up when I am online. It is not always present so I need to wait for it to show up again in order to provide you with a screen shot. The pop-up asks for log-in information (email and password).
Thank you.
Karen
Karen, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also have a look @ this similar link (https://support.avg.com/answers?id=906b0000000DNetAAG).
AVG Guru
Hello Karen,
Please do not enter any information in the pop-up, once you receive it, please send us the screenshot, so that we can check if it a legit or an unwanted one.
Thank you.
Hello Karen & Denis,
Thank you for contacting us with your concerns. This is a browser redirection caused by an unwanted add on or extension got on your web browser. Please note that these kind of tool bars and search engines get into the computer along with some other software or if we visit any untrustworthy websites accidentally. We would request you to uninstall unknown add ons, extensions and search engines from your web browsers. Also check for any unwanted and unknown programs are installed and running in your PC to uninstall them. You could also consider reset your browser to default settings.
Please, feel free to let us know if you require any further assistance. Thank you.