Hello Marilyn. Sorry to hear that. Open your AVG Zen and you can see your email address at the top right corner of Zen please click on it and you will get option as log out from this network or log out as admin then you will get connected please click on and it and select only "leave this network" and click ok to confirm to leave the network. Click on connect again and select only "connect to an existing Zen network" after this you will get the pro version downloaded and installed. If not just restart your PC and check whether it is installed. Do let us know the status. Thank you.
I bought the above program at Walmart. I can install it on multiple cp's. I installed it on one and on another cp. The second one shows that it expires in august of 16, however it also shows that the trial period has expired. What should I do.
Marilyn
Marilyn
Hello Marilyn. Sorry to hear that. Open your AVG Zen and you can see your email address at the top right corner of Zen please click on it and you will get option as log out from this network or log out as admin then you will get connected please click on and it and select only "leave this network" and click ok to confirm to leave the network. Click on connect again and select only "connect to an existing Zen network" after this you will get the pro version downloaded and installed. If not just restart your PC and check whether it is installed. Do let us know the status. Thank you.