How to participate in the Avg program withelist

Hello Res
We'll certainly help with your request. Please visit https://www.avg.com/en-us/false-positive-file-form to submit a sample of your software for analysis. Our developers will analyze it for virus and add it to whitelist if it is clean.
If you need anything else, do not hesitate to let us know.

Hello,
we are producers of a software that is periodically updated and that is sometimes blocked by antivirus, including the AVG, as malicious or potentially harmful.
We kindly ask you if anyone can tell us how to join the Avg withlist program and to send our files to check them because, of course, they are neither malicious nor viruses.
We received an email from this address "support@help.avg.com", the email contained links to request to participate in the Avg withelist program, but none of the links work.
A few days ago we wrote to the same address "support@help.avg.com" reporting the problem, to get help, but we have not had any answer so far.
Can anyone help us? It is a problem, in fact, that Avg blocks our software as harmful on third-party computers.
We await a short reply.
Best regards.

Hello Avinash,
thank you for your kind reply. We followed your instructions and sent you the files for your analysis.
We await your kind reply,
best regards,
Mysthica Research and Development

Hello Res
We'll certainly help with your request. Please visit https://www.avg.com/en-us/false-positive-file-form to submit a sample of your software for analysis. Our developers will analyze it for virus and add it to whitelist if it is clean.
If you need anything else, do not hesitate to let us know.

You are most welcome, Res!