Hi, I need customer support to contact me - I have been charged for a subscription I don’t have, and I cannot access it through my account since I didn’t have one, and just created this one in order to get in contact with the customer support, now that they don’t have a phone number or email address I could call/write to. How do I reach them?
Hello Sarah,
You've reached the AVG community support forum.
We are sorry to hear that you are unable to reach our customer support team via email or call and want to know about the charges.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
You can also contact our AVG billing & sales team via chat or call using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for your understanding.
Hello Sarah,
You've reached the AVG community support forum.
We are sorry to hear that you are unable to reach our customer support team via email or call and want to know about the charges.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
You can also contact our AVG billing & sales team via chat or call using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for your understanding.