All pages opened this box apear, but with scan finished don't show nothing, help me to remove malware-gen trj out to my computer, please… http://www.4shared.com/photo/As7JiXvhea/malware-gen_trj.html
Appreciate your efforts in sharing us the screenshot, Mauricio.
In order to investigate further on this, we'd suggest you to take advantage of our free remote assistance. An email including the steps to connect has been sent to you. Please follow those steps & get connected.
Thank you for your understanding in advance!
Hello Mauricio,
It would be better, if you take a screenshot of the threat detection popup and attach it on your next post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Are you using AVG Antivirus free or paid version of AVG Internet Security?
Do you get the threat detection popup whenever you access sites on your browser?
If yes, could you check whether it appears on a particular browser or on all of them?
Appreciate your efforts in sharing us the screenshot, Mauricio.
In order to investigate further on this, we'd suggest you to take advantage of our free remote assistance. An email including the steps to connect has been sent to you. Please follow those steps & get connected.
Thank you for your understanding in advance!
We appreciate your efforts, Mauricio.
We are glad to know that the issue has been resolved.
Let us know, if you need further help.
My colleague Dinesh has sent an email with the instructions to get connected to our remote experts.
Please check your inbox/spam folder for the email and let us know if you have received the email.
If you haven't received it, write back in this post so we will forward the email again.
The pop-up no longer appears, resolved and thanks…
Sorry to know that, Mauricio.
The threat detection that you received is a false detection and it will appear only when you access websites from Chrome browser.
In order to fix this, we request you to reset Chrome browser as mentioned in this https://support.google.com/chrome/answer/3296214 article.
Once done with that, restart your computer and check the status.
I checked my inbox / spam email and didn't receive the email…