How to remove SecureSearch from Firefox (directions on support page didn't work)

AVG Toolbar & search
5

Like I stated in my original post:
I have already followed the directions listed on the AVG site (| AVG), but they did not work. I am running Windows XP. AVG is not even listed as an installed program and it's also not under the Options menu in Firefox. Yet when I open a new tab, the AVG SecureSearch opens up.

3

Yes, I did. After 3 remote sessions they were finally able to successfully remove it from my computer. It shouldn't have to be that hard. I spent an exorbitant amount of time trying to get this removed. I will never install anything AVG-related again!

13

I too have followed the instructions on removing AVG Secure Search and it will not uninstall. Please help… my husband was about to toss this laptop out the window, so this is Mariah. I took over trying to see if fresh eyes could handle this task, however it seems that all so called "solutions" (all over the internet, including yours) do not work.

Again I ask, please help…

Sincerely,
Mariah (and Rick)

14

Hi. We apologize for the inconvenience caused. I really appreciate your efforts and patience. Have you tried to get in touch with our remote experts as per ShriThillak Ravi's suggestion? Thanks.

15

Hello Wilkerson, I apologize for the inconvenience caused. I really appreciate your efforts and patience. Pleased to see that you appear to be now sorted. Please feel free to get back to us for any issues with AVG. Thank you.

12

Actually I did already change the homepage to my preferred website. And I double checked to confirm this- when I click the home icon, my preferred home page (google.com) does come up. But as you can read from my initial post, the problem is when I open a new tab. If I have Firefox open, and I open a new tab, the AVG SecureSearch page opens. Please let me know the steps for removing this please.

11

Hello E. Wilkerson. I'm sorry about the inconvenience caused to you. It appears that you haven't changed the homepage to your preferred website yet. Please click on http://mzl.la/1tQuPYL to show the steps to change the homepage of your Mozilla Firefox. Please let us know if you need further help. Thanks.

1

I am trying to remove the AVG SecureSearch from Firefox. I have followed the directions listed on the AVG site (| AVG), but they did not work. I am running Windows XP. AVG is not even listed on the control panel as an installed program and it's also not under the Options menu in Firefox. Yet when I open a new tab, the AVG SecureSearch opens up. Please if anyone can help me it's driving me nuts. Thank you in advance!!

10

Hello Mr. Wilkerson. I really appreciate all your efforts in trying to remove that. I've sent you an email containing the instructions to get connected to our remote technical team. They will help you in removing it. Please make use of it. Thank you.

9

Hello E. Wilkerson. I'm sorry about the inconvenience caused to you. It appears that you haven't changed the homepage to your preferred website yet. Please click on http://mzl.la/1tQuPYL to show the steps to change the homepage of your Mozilla Firefox. Please let us know if you need further help. Thanks.

7

Hi. We apologize for the inconvenience caused. I really appreciate your efforts and patience. Have you tried to get in touch with our remote experts as per ShriThillak Ravi's suggestion? Thanks.

8

Hello E. Wilkerson, I sincerely apologize for the difficulties you are currently experiencing. Please have a look at this article and remove AVG Secure Search from your computer - http://avgread.me/1FQZqtv . Please feel free to contact us if you have the same issue. Thank you.

6

I too have followed the instructions on removing AVG Secure Search and it will not uninstall. Please help… my husband was about to toss this laptop out the window, so this is Mariah. I took over trying to see if fresh eyes could handle this task, however it seems that all so called "solutions" (all over the internet, including yours) do not work.

Again I ask, please help…

Sincerely,
Mariah (and Rick)

2

Hello Wilkerson, I apologize for the inconvenience caused. I really appreciate your efforts and patience. Pleased to see that you appear to be now sorted. Please feel free to get back to us for any issues with AVG. Thank you.

4

Actually I did already change the homepage to my preferred website. And I double checked to confirm this- when I click the home icon, my preferred home page (google.com) does come up. But as you can read from my initial post, the problem is when I open a new tab. If I have Firefox open, and I open a new tab, the AVG SecureSearch page opens. Please let me know the steps for removing this please.