How to remove/stop subscription

Hi Kimiko,

We're sorry to know that you've decided to cancel the AVG subscription.  
Upon checking your account, we're unable to locate the subscription. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.

Hi There 

My renewal is coming up, however the last time my account renewed, it took out a direct payment due to my subscription. I have followed all instructions to try and stop my subscription however I am unable to and would appreciate this to be done for me. I would like this stopped before it next renews asap.

Hi Kimiko,

We're sorry to know that you've decided to cancel the AVG subscription.  
Upon checking your account, we're unable to locate the subscription. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.