How to remove trupm protonmail.com

Viruses & Threats
1

all of my file, got hack on this malware…
and i have try to remove it using avg internet security, but its not effect…
my file still got hack…
https://prnt.sc/p71rp9
ransomeware or malware?

9

Hi Agan,

We are sorry to hear this.

Are you getting this popup in your AVG program?

Please share us the screenshot of the threat popup to investigate further.

Keep us posted.

3

Hi Agan,

We are sorry to hear this.

Are you getting this popup in your AVG program?

Please share us the screenshot of the threat popup to investigate further.

Keep us posted.

5

its not work T_T
(Free Ransomware Decryption Tools | Unlock Your Files | AVG )

6

please help me to decrypt my file:
bitcoin1@foxmail.com
here, my screenshoot:
Screenshot by Lightshot

7

Agan,  unfortunately these are the decrypting tools available from our end.

Please check for the other decrypting tools through online source.

Thank you for understanding.

8

Thank you for the information, Agan.

Installing AVG will protect your PC from Ransomware. However, it will not be able to decrypt your files. 

Please click on the link below for the decryptions tools available with us.

AVG Decryption tools (http://www.avg.com/ww-en/ransomware-decryption-tools )

2

use Malwarebytes, you can thank me later, this program has saved my butt tons of times

4

I have success on instal avg now…
i want use avg to remove harma ransomware:
"bitcoin1@foxmail.com"
How to remove Harma Ransomware it and decrypt my file?