How to reset Anti theft setting in my Mobile

AVG Protection
3

Hi Zaldy,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.  
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link to sort this in a timely manner.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!

1

I set-up my anti theft in my mobile, but when I tried it to check in using my laptop, it cannot locate it. And I cannot even enable it on my phone

2

Hi Zaldy,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.  
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link to sort this in a timely manner.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!