Hello Alice,
I regret for the inconvenience caused with removing a threat detected by AVG. Please open the scan results window, Select the threat that you are unable to remove, click 'More details' or 'Details' and share the screenshot ( http://avgclick.me/getscreenshot ) of that window to assist you further.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
After a scan, my AVG found a high level risk and indicated it need to be resolved. I clicked on the RESOLVE text in Red and nothing happened. I've tried this repeatedly. Please advise.
Hello Alice,
I regret for the inconvenience caused with removing a threat detected by AVG. Please open the scan results window, Select the threat that you are unable to remove, click 'More details' or 'Details' and share the screenshot ( http://avgclick.me/getscreenshot ) of that window to assist you further.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Alice,
Thank you for providing the screenshot. I see that the detected file belongs to Microsoft which could be a false positive. To analyze it further, I need to submit your concern to higher technical team along with some other diagnostic logs. I have sent you an email with steps on how to collect those logs and upload to us. Please check your inbox and spam/junk folder as well.